Probably would never bring any of my cars here again. Brought my truck in for a diagnosis and quote to repair. The timing chain needed replacing which is a big job for this truck as the engine has to be removed. Finally got the estimate from Tooles and was quoted a ridiculous amount of money. $199 an hour plus over $2,000 in parts. This is a 2005 Ford, the parts are readily available from many different suppliers. I couldn’t understand why they would charge me 25% more for parts than if I bought directly from Ford themselves. It became very obvious after speaking to them on the phone that they just didn’t want this job. Took my truck for A Care Auto Repair and was quoted $1500 less. They actually want the work. If you don’t want the job then just be transparent about it. Don’t send me an estimate that makes no sense. For example, a $38 oil filter. What? Just tell me you don’t want the job. It was really a waste of $199 diagnostic fee because they didn’t tell me anything I didn’t already know, just wasted my time with that inflated estimate which took nearly 2 days to receive.
Doreina, thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with us left you feeling frustrated and disappointed — that’s never the impression we want to give. For larger repairs like timing chain replacements, especially on vehicles where the engine must be removed, we aim to provide thorough estimates based on similar jobs we’ve completed. In your case, the valve cover damage and debris in the oil raised concerns that additional issues could come up during the repair. Our goal was to give you a realistic idea of the potential cost so you could make an informed decision about moving forward. We understand our estimate was higher than you expected, and we know how frustrating that can feel. We price parts according to what’s available from our suppliers, and when possible, we refine sourcing to pass along savings to our customers. Our estimates also reflect the value of our 3 year / 36,000 mile warranty, which is designed to provide long-term peace of mind. That said, we know every situation is different, and we respect your decision to find the option that was right for you. We appreciate you giving us the opportunity to look at your truck, and we’ll use your feedback to keep improving how we communicate with our customers about estimates and repairs.
- Toole's Garage Stockton